The SHW Access Team gives care and support to people with:

• A mental health crisis
• Severe mental illness, a developmental disability, or a substance use disorder
• Questions about community resources

A few steps will take place when you start care at SHW.

• If you choose to call, a member of the Access Team will ask you some basic questions, such as your name, address and telephone number. Next, an Access Team member will determine your eligibility. If you meet the requirements, we will schedule a face-to-face meeting with you. If you are not eligible, we will give you information and help you connect with the care or services you need.
• If you choose to come into our office, an Access Team member will meet with you to ask some basic questions and complete an assessment the same day.

Whether you call to schedule an appointment or walk-in, you will need the following things:

1. Insurance card (If you have insurance)
2. Current medications
3. Two forms of identification
4. A pay stub or other proof of income (If you have income)
5. Guardianship, Power of Attorney, or other Payee documentation (If necessary)
6. Divorce decree and child custody court documents (if necessary)

Note: Parents/guardians are to be with children for the face-to-face assessment.

An assessment includes the following steps: First, an Access Team member will ask you about things happening now and in your past, and also about your health and your family. Next, someone from the medical team will get your height and weight, blood pressure, and pulse. Finally, someone from the financial team will go over insurance and any fees you may have.

SHW accepts individuals who are enrolled with Medicaid, Healthy Michigan Plan or other publicly funded health insurance. Funding may be available if you are underinsured or do not have insurance.